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Participants will learn how to start projects based on a strategic view and to organize and implement projects without losing sight of the strategic view. They will learn how to use tools to identify a project’s stakeholders and to analyze their needs. Attendees will practice translating those needs into deliverables and develop the initial critical steps to ensure a successful project.
Project planning and analysis can be significantly improved by using project models that increase reliability of timelines and estimated completion dates, meet known resource constraints and mitigate risks. In this one-day course, participants will use interactive learning exercises and demonstrations to:
Participants will better understand enterprise financial management concepts and how they apply to projects. They will learn to apply the business tools of net present value (NPV), internal rate of return (IRR), payback period, and benefit/cost ratio to evaluate projects. Class participants will learn to manage the budget throughout the project life cycle, including identification of potential financial risks and implementation of contingencies to overcome those risks.
Course provides participants with an in-depth understanding of the project management process. Attendees will learn to clearly define the project’s requirements and organize necessary activities including selecting a project team. The course will also cover how to resolve plan and budget conflicts and to respond rapidly to other unforeseen events. Course members will become familiar with tools to document, assess and review project progress.
It is important to understand how customers choose and purchase products and services that satisfy them. Participants will learn to position and market new products and keep a competitive advantage over a product’s life cycle. Course will also cover how to generate brand loyalty and manage brand equity.
Class will go beyond helping participants present a dynamic and memorable sales message. It will focus on making sales by understanding the customer and the product. Participants will learn to uncover customer resistance, overcome objections, close the sale and gain customer commitments. They will learn to take the next step by structuring a long-term relationship with customers and how to develop new business while maintaining existing accounts.
Program explores critical issues in management of the marketing process. It reviews the entire marketing process, including the role of ethics and technology. Attendees will learn how to define and refine the customer target, evaluate the product line in terms of relevance and timeliness, and set the product price to drive profitability.
Seminar focuses on gaining important information from financial reports so participants know they have a complete economic picture. Exercises include differentiating between fixed, variable, and discretionary costs and analyzing sales, liquidity, leverage, capital structure and ROI. Participants will learn which reports to use for short-term vs. long-term planning and how to establish and manage their financial position based on information they acquire from reports.
Course helps participants learn to set prices that maximize profits or earn target rates of return. They will learn a skill set for conducting market research and performing a competitive pricing analysis. Attendees will learn how to implement their new pricing strategies and adjust prices in response to changes in the competitive environment.
(complete course agenda available)
Teams of one form or another accomplish most of the work in organizations. This two-day workshop identifies what characteristics make teams effective and the role of a leader in any type of team endeavor.
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(complete course agenda available)
Two-day program defines the roles and duties of management practice. There is a common distinction between leadership and management (doing the right thing and doing things right, respectively). Workshop provides the basic tools for doing things right.
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Whether through internal or "outsider" intervention, professionals often reach higher performance levels when a systematic assistance approach is used to identify and resolve group performance problems. Two-day course will provide an experience-tested assistance framework, practical working tools, and the underlying principles for successfully intervening with professional work groups. Regardless of whether the ultimate purpose of intervention is problem identification or extends to problem resolution or ongoing performance measurement and monitoring, the concepts and skills taught are extremely valuable.
(complete course agenda available)
One-day program provides a basic understanding of how one can influence situations, practical tools for effective communication, and an opportunity to identify and practice difficult situations.
Objectives:
(complete course agenda available)
One-day interactive program involves participants in strategic decision-making by introducing essential behavioral competencies that lead to effective conflict management. Resolving conflict can clarify individual, group, and organizational goals and lead to higher performance levels.
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Two-day program focuses on making working relationships more effective. Relationship awareness helps people understand their own and others’ motivational style and behavior. Program provides a constructive way for leaders and group members to improve communication, trust, teamwork, and conflict management skills.
Program will feature the Strength Deployment Inventory and specific activities emphasizing interaction, group discussion, and experiential activity triggered by paper/pencil inventories and leader presentation.
(complete course agenda available)
One-day program allows participants to explore their relationship to personal and professional aspirations and interests. Referring to the COGS model, workshop concentrates on an individual’s needs and interests in relation to their strengths and environment.
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Through a day of interactive learning, participants will gain a basic grounding in simulation modeling. Objectives:
Businesses must develop strategies if they wish to improve the value they offer customers. Participants will learn to start with industry and competitive analysis. They will identify ways to leverage their business capabilities, set goals, and design a strategy that addresses marketplace realities. They will hear practical advice about developing an operational plan and designing the strategic direction necessary to achieve their goals. Finally, participants will learn to develop the practical and managerial skills necessary to successfully plan for operational success.
Continual demands for more innovative business practices can be best met through applying a strategically determined mix of initiatives. One-day course will provide participants with a comprehensive framework for assessing and planning innovation strategy using numerous specific initiatives. Particular attention will be given to management approaches for controlling and evaluating innovation activities.
(complete course agenda available)
One-day program concentrates on the interpersonal competencies required to accomplish organizational goals, including effective communication, trust and teamwork. Participants will be engaged in defining and practicing reliable methods of communication that foster effective relationships and organizational performance.
Objectives:
(complete course agenda available)
Competencies are the motivational basis for all behavior. One-day workshop focuses on the knowledge, skills and characteristics that a leader demonstrates to be effective in his/her role.
Objectives:
(complete course agenda available)
Two-day program is designed to help participants capitalize on their strengths and competencies to be effective leaders. The Strength Deployment Inventory (SDI) helps people understand their and others’ motivational style and behavior. Sample competency systems will be presented. Participants will define their specific competencies and create feedback methods for professional development and enhanced individual, team and organizational outcomes. Two-day program uses a paper/pencil inventory, group interaction, experiential activity, overhead projections and facilitator presentation.
Objectives:
(complete course agenda available)
Change is the constant. Whether you are engaged in continuous improvement inside the organization or you are anticipating the need for change dictated by the environment (and probably both are true), you will be required to lead the multiple facets of the change process. Two-day program engages participants in understanding the nature of change, their individual capacities for change, and effective approaches to leading change in their organization.
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The realm of creating and using models to refine decision options and achieve better results is often overlooked. Through interactive learning exercises, one-day course will result In new decision-making skills. Participants will:
Managers will learn how to assemble a team and ensure the right mix of skills. Advice will be presented to guide the team through the development phases and empower them to achieve results. Participants will learn skills to provide structure to a team through tools, ground rules, and guidelines. Attendees will also learn to encourage positive team interaction, deal with disruptive influences and measure the team’s performance and productivity.
Workshop will explore the process of negotiation by evaluating negotiation styles and proposing successful negotiation strategies for most environments. Attendees will practice d ealing with team dynamics, handling team disputes, and managing the complex interactions within and between negotiating teams. In addition, participants will receive tips on enhancing their persuasive abilities.
(complete course agenda available)
Three-day event is designed to make working relationships more effective. Program will encourage people to understand their own and others’ motivational style and behavior. The program highlights diversity and underscores the opportunities that can be generated in a team environment. The program is a constructive means to improve teamwork and conflict management skills.
Interactive program emphasizes group discussion and experiential activity triggered by paper/pencil inventories, overhead projections and leader presentation.
Two-day course will provide a thorough grounding in applicable concepts and skills to bring a process improvement team into existence, achieve effective organization, define and execute a work program, and communicate results. Ideas for effectively dealing with common intra-organizational issues associated with team-based initiatives will be shared. The Joiner®Team Handbook(2nded.) will be used as reference. Course serves as a quick interest-builder for managers wishing to pursue a team-style improvement initiative.
(complete course agenda available)
One-day program reviews the characteristics, situations and outcomes of effective leadership. It provides an understanding of individual, group, and organizational opportunities for success.
Objectives:
Course aids participants in creating enforceable contracts that result in getting what is expected from the other party. Attendees will study examples to help them recognize binding offers and counteroffers and to avoid misunderstandings and disputes. They will learn how to recognize defenses that make a contract unenforceable and to minimize liability. Participants will also practice effective renegotiation strategies.
Course helps managers understand and comply with various laws that direct employees’ actions. Special attention will be given to Sarbanes-Oxley and employment law: hiring, firing , whistleblower protections, performance appraisals, etc. Attendees will also study and discuss the laws and ethics of company proprietary information, intellectual property protections, conflicts of interest, corporate espionage, and gifts and entertainment.
The construction industry has a wide variety of published contracts available from many organizations. Learn about standard contracts, negotiated revisions, and the differences between private and government contracts. Participants will become familiar with a range of contracting methods suitable for different situations.
The course will also cover risk management and discuss how to implement various risk management strategies as well as learn about techniques and innovative solutions for dealing with risk. Discussion will include such topics as types of damages, limitation of liability, indemnity and defense, commercial transfer of risk, mitigating risk, risk allocation, limitations on enforcement of contract provisions.
Construction schedules are management tools, and class covers the proper use of schedules to help management make informed decisions about scheduling activities. Schedules can be master programs or design phase schedules and may involve many subcontractors. Topics will include CPM (Critical Path Method), precedence diagrams, linear scheduling, short interval schedules, non-computer and computer applications. Discussion will also include resource allocation and earned value concepts and how to handle project changes that impact scheduling and costs.
To assure that clients receive maximum value and quality within a functional schedule, managers must know how about purchasing material and equipment, subcontract formulation, expediting, quality control, vendor data control, transportation logistics, and warehouse management. Learn about the following procurement methods: limited scope construction procurement, simplified construction procurement, design-bid-build, design-build, construction-manager-at-risk, job-order-contracting.
Facilities planning decisions have lasting consequences. Process equipment and machinery often remain in use for 10 to 20 years and buildings and utilities for 30 to 50 years. Basing such decisions on two- to five-year snapshots of requirements is grossly inadequate.
Many owners and top managers realize that industrial facilities are generally their largest and most permanent investments, and they recognize the profit potential in sound planning. To achieve this potential, we have developed the world’s leading training courses on industrial facilities planning. These courses will help managers answer the following important questions:
Our workshops teach proven, systematic methods of short- and long-range planning—tools managers will need to successfully plan and justify major expansions, new sites, moves and consolidations. Broad coverage includes real estate issues, site planning and building configuration, in addition to overall facilities layout.
Ideal for business managers, facilities planners, and project teams, these courses also provide the context for our more specific programs in layout and space planning, material handling and operations improvement.
Program explains the opportunities for profit and cost avoidance associated with the provision and placement of physical plant and equipment. Using case discussion and proven methods, course helps owners, directors and senior managers understand the consequences of their decisions and their role in developing sound facilities plans.
One-day program introduces proven, practical methods for projecting facilities requirements well beyond the horizon of the current business plan, with or without a reliable sales forecast. Course helps middle- and upper-level managers give confident direction on major expansions, new site planning, consolidations and relocations.
As a five-day program, this working conference was developed to meet a recognized need—how to establish requirements and plan facilities beyond the horizon of current forecasts and business plans. It gives top management and facilities planners the latest tools for setting up a comprehensive, systematic program to make sure the company has the plants, warehouses, offices and laboratories it will need in the future. The course teaches participants how to get faster decisions from top management and how to provide flexibility, adaptability and growth.
Hands-on working course will show managers how to successfully organize and complete major facilities projects step-by-step. It provides practical, proven methods for planning building expansions and plant floor rearrangements. Through case examples and exercises, participants will learn how to integrate layout, material handling and building design into cost-effective facilities. Specific techniques are presented to define space and capacity requirements.
SLP is the world’s most practical and organized method to rearrange existing or lay out new facilities. It is adaptable to factories, warehouses, offices, labs and hospitals.
SHA is a companion to the well-recognized SLP and the basis for commercial software used in factory and warehouse flow studies. SHA guides equipment selection and move planning and ensures a cost-effective material handling system. SHA includes Mag Count (and Macromag)–a way to measure the "transportability" of materials, before knowing the method for moving them.
MAXiT guides the design of business processes, procedures and information systems. MAXiT is useful when the lean operating plan calls for changes in customer and supplier communications, transportation planning, production scheduling, material control and cost accounting. It provides a systematic method for information systems planning and integration.
SPMC is the world’s most practical and comprehensive method for planning manufacturing cells and production lines. SPMC generates physical plans and operating procedures for single-piece or small-batch flow. SPMC also addresses motivation, training, job design and performance measurement. It provides a "plan-before-doing" addition to the typical Kaizen event.
Using SLP, short course methodically helps participants understand the many logistical steps necessary to create a useful and financially solid layout plan. SLP helps streamline material flow, and the course provides practical approaches to storage, order-picking, packing, material movement and physical control. Course helps increase the productivity and effectiveness of those responsible for layout planning.
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