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In conjunction with the Professional Nurse Educators Group Conference (PNEG), and sponsored by the University of Missouri Sinclair School of Nursing, University of Kansas School of Nursing, and Kansas University Medical Center Continuing Education.
Crucial Conversations Workshop
35th Annual National Professional Nurse Educators Group (PNEG) Conference
Deep Discovery Programs: These programs will bring to campus national and international speaker-scholars and give them an opportunity to present their major work in-depth. These conferences will typically be 1-2 days in length and focus on areas of critical importance to healthcare professionas who influence quality healthcare delivery and systems improvement, including hospitals, social services, ambulatory care and community and business organizations.
Why do so many problems turn into chronic problems ? What is the difference between individuals or organizations that seem to make steady progress and those who get stuck? In this compelling presentation, Emily Moss describes how research with over 25,000 individuals has revealed the surprising answer to these important questions. The answer? How people habitually handle crucial confrontations is the best predictor of whether individuals and organizations prosper, plateau or decline in effectiveness. For example, the research shows that how people typically respond when others break promises, behave badly or violate expectations, saps organizational performance by 20-50 percent and accounts for up to 90 percent of divorces.
It turns out the problem is not the problem–it’s our ineffective way of confronting and resolving problems that keeps us stuck.
Drawing on over 10,000 hours of real-life observations, Emily will teach participants how to confront the right problem, turn conflict into productive dialogue by creating safety, influence those who resist change–even when they’re more powerful than you, and strengthen relationships while solving problems with coworkers, the boss, significant others, and yes, even teenagers.
This session is not about communication–it is about results. Learn to make dramatic improvements in performance and relationships by improving how you handle your crucial confrontations.
Crucial Confrontations are high stakes conversations that address accountability, violations and bad behaviors. When handled well, these conversations positively influence staff, administration, policies and protocols. Improving the quality of your Crucial Confrontations will immediately boost your influence and effectiveness.
This program will benefit nurses and other healthcare professionals who want to create a culture of safety and improvement by learning to handle crucial confrontations that address accountatility, violations and bad behavior by others.
At the completion of this conference, participants should be able to:
To be announced.
Phone
Toll-free 877-404-KUCE (5823)
or 785-864-KUCE (5823)
TDD
800-766-3777
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