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Emily Moss, MBA, MD, Senior Consultant and Certified Master Trainer, VitalSmarts, Inc.
Drawing from an impressive education and rich experience, Emily Moss, M.D., helps organizations achieve hard-hitting business results in the areas of productivity, change management and leadership effectiveness. A leading member of the 2006 VitalSmarts Facilitator Faculty and master certified in both Crucial Conversations® and Crucial Confrontations™, Emily lends her extensive background to assist major corporations and leading healthcare facilities become measurably more vital by practicing and implementing the high-leverage skills of top performers.
Dr. Moss received a doctorate from the University of Utah and an M.B.A. from the Marriott School of Management at Brigham Young University. A business results expert, Emily is an experienced consultant and trainer to nonprofit, start-up ventures, and major national corporations such as Eli Lily and The Chicago Board of Trade. In addition, Emily has taught finance courses at Brigham Young University and trained various corporate clients in Crucial Conversations.
At Eli Lily, Emily helped the organization undergo a major change management strategy initiative. Working in human resources, Emily’s involvement included quantifying organization-wide work needs, identifying information sources, gathering and analyzing data, and conducting focus groups and employee surveys. Her work led to the development of a Temporary Work Assignment Posting system for 24,000 U.S. employees.
With a doctorate and professional experience in the medical field, Emily consults and trains leading healthcare institutions including UMass Memorial Health Care, Endo Pharmaceuticals, the National Library of Medicine, and the American Association of Critical Care Nurses (AACN). At UMass Memorial Health Care, Emily helped lead executives and department chairs through a leadership lab to address and overcome bottlenecks affecting the productivity of the management team. At AACN, Emily helped facilitate the Healthy Work Environments Through Crucial Conversations training program, a course developed specifically to help nurses and AACN members improve the safety of the healthcare industry using the skills and principles of Crucial Conversations. Other experience includes facilitating Crucial Conversations training programs for healthcare organizations and writing and producing more than 200 consumer health information pieces for the National Library of Medicine.
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