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Mary L. Gambino, PhD, RN, Assistant Dean for Community Affairs, Director of Nursing Continuing Education, School of Nursing, University of Kansas Medical Center, Kansas City, Kan.
Dave Thomas, BA, Trainer, High Reliability Organizing, Renoveling, Ogden, Utah
Dave Thomas, BA, recently retired as regional fuels specialist, Intermountain Region, USDA Forest Service. He began work for U. S. Forest Service in 1967 as a "pick-up" forest firefighter in Montana. He has held various overhead assignments in fire suppression, including fire behavior analyst for the 1988 Yellowstone fires and prescribed fire burn boss on many "controlled" burns. He applies HRO principles to prescribed fires (fires that people ignite) and wildland fire-use fires (lightning fires that people purposely allow to burn) following Karl Weick’s essay on Norman MacLean’s book Young Men and Fire more than 10 years ago. He assisted in organization of two "Managing the Unexpected in Prescribed Fire and Fire Use Operations" workshops attended by more than 250 interagency fire managers. He has a BA degree in geography from the University of Montana.
Mr. Thomas retired in October 2005 from his job as the Forest Service’s Intermountain Region fuels specialist based in Utah and works as an author and consultant. Dave worked in the field with Dr. Weick for more than 13 years and now presents workshops worldwide for a variety of organizations.
Timothy J. Vogus, PhD, Assistant Professor of Management, Owen Graduate School of Management, Vanderbilt University, Nashville, Tenn.
Dr. Vogus has been on the faculty of the Owen Graduate School of Management since 2004. He currently teaches a course in the MBA core curriculum on leading teams and organizations, as well as an elective MBA course on negotiation. He received the James A. Webb Jr. Award for Excellence in Teaching in 2007. He was also a finalist for the Webb Award in 2006, 2008 and 2009. He previously taught organizational behavior at the University of Michigan's Ross School of Business. In 2002–2003, he received the Gerald and Lillian Dykstra Fellowship for Teaching Excellence.
Professor Vogus's current research focuses on understanding and improving processes through which organizations build capabilities for learning and resilience. Although there is widespread agreement in research and managerial literature that an organization's human resource (HR) practices play a key role in developing capabilities and creating competitive advantage, less attention has been paid to the behaviors and processes through which capabilities are built and nourished. Understanding how and under what conditions capabilities for learning and resilience are built is an important part of explaining why some organizations perform so much better than others. Dr. Vogus is especially interested in these dynamics in healthcare settings and their effects on the incidence of medical error at point-of-care delivery.
Through a field study of 1,685 registered nurses (RNs) in 125 nursing units in 13 hospitals, Vogus has investigated how HR practices affect RN communication, capability for rapid error detection and correction he refers to as mindful organizing, and patient safety. He notes that HR practices help enable development of mindful organizing through signaling climates of trust and psychological safety that enable RNs to have more respectful interactions. This, in turn, substantially reduces medical errors. His research is currently under review for publication at medical and organizational journals.
His earlier research has been published in the Journal of Organizational Behavior, Medical Care, and Positive Organizational Scholarship. Before his academic career, Professor Vogus worked with the Ford Motor Company in the area of human resources and healthcare management. Prior to that, he was a business process analyst for Andersen Consulting (now Accenture), where he worked on competitive intelligence systems in the chemical industry and multiple system implementations in the utilities industry. He has also previously worked as a research assistant for the Cornell University Program for Employment and Workplace Systems and Public Sector Consultants, Inc. in Lansing, Mich.
Dr. Vogus received his PhD in management and organizations from the University of Michigan in 2004, where he worked directly with Dr. Kathleen M. Sutcliffe, and he has a BA in political economy and Spanish from Michigan State University.
Articles:
Vogus, T. J., & Sutcliffe, K. M. 2007. The Safety Organizing Scale: Development and validation of a behavioral measure of safety culture in hospital nursing units. Medical Care, 45, 46–54. Full Text
Vogus, T. J., & Sutcliffe, K. M. 2007. The impact of safety organizing, trusted leadership, and care pathways on reported medication errors in hospital nursing units. Medical Care, 45, 997–1002. Full Text
Vogus, T. J., & Welbourne, T. M. 2003. Structuring for high reliability: HR practices and mindful processes in reliability-seeking organizations. Journal of Organizational Behavior, 24, 877–903. Full Text
Chapter(s):
Sutcliffe, K. M., & Vogus, T. J. 2003. Organizing for resilience. In K. Cameron, J. E. Dutton, and R. E. Quinn (Eds.), Positive organizational scholarship (pp. 94–110). San Francisco: Berrett-Koehler Publishers. Full Text
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