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35th National Conference on Professional Nursing Education and Development - Creating Jazz: Transforming Exchanges in Education & Practice

Thursday–Sunday • October 16–19, 2008

Hotel InterContinental at the Plaza 401 Ward Parkway
Kansas City, Mo.

Participants may register for either or both Pre-Conference I and Pre-Conference II.

Pre-Conference I:
Crucial Conversations: Tools for Talking When Stakes Are High

Morning Session— 3.5 CH

Faculty: Emily Moss, MD, MBA, Senior Consultant and Certified Master Trainer, VitalSmarts™.

Problem-plagued organizations mired in mediocre results often share the same root cause: perplexed employees who aren’t quite sure how to bring up touchy, controversial and complex issues and then resolve them. And when three key forces show up—strong emotions, differing opinions or high stakes—patient care and safety suffer. To create a culture of safety, there must be lasting change in our interpersonal communication practices.

Crucial Conversations teaches individuals and teams how to identify and discuss ideas willingly and effectively so that virtually everyone buys into the decisions. This creates broad alignment, maximizes synergy and ensures commitment to the best ideas. When these skills are taught, they inevitably result in rapid and sustainable positive changes in what individuals care about the most. Emily Moss, from VitalSmarts, is a gifted teacher who teaches both business and nursing courses. Praised for her energy and vitality, Dr. Moss’ style will engage and encourage participants to learn and adopt valuable skills needed to hold crucial conversations. Learn to share information safely, get ideas and feelings out in the open, and maintain high levels of respect—all without causing resistance or resentment. Discover a model that truly helps individuals, teams and organizations get unstuck and achieve breakthrough results.

Objectives

Participants will be able to:

1. Identify the conversations that are keeping them from their desired results.
2. Professionally discuss issues in a way that makes it safe for everyone to speak.
3. Create an environment where people share their best ideas, make wise choices, and then act on their choices with conviction.
4. Deal with people who either clam up or blow up.
5. Influence without exerting force.

Agenda

7:00 a.m.	Registration & Continental Breakfast – Ballroom Pre-Function
8:00 a.m.	Welcome & Introductions Shirley J. Farrah, PhD, RN-BC, Assistant Dean, Nursing Outreach and Distance Education, MU Sinclair School of Nursing, Columbia, Mo. Mary L. Gambino, PhD, RN, Assistant Dean for Community Affairs; Director of Nursing Continuing Education, University of Kansas School of Nursing, Kansas City, Kan. – Salon 3
8:15 a.m.	What "Crucial Conversations" Are and How They Affect Results We Care About (Influence, Patient Care, Team Performance, Productivity, Doctor Cooperation, Marriage Success, Change Management, Diversity, Safety, Quality Incidents) Emily Moss, MD, MBA
8:45 a.m.	Crucial Conversations Principle: Start with Heart The problem and the solution Watching for changing motives Asking yourself: What do I really want?
9:30 a.m.	Break - Ballroom Pre-Function
9:45 a.m.	Crucial Conversations Principle: Learn to Look The problem and the solution Learning to look for early warning signs of problems during a conversation The six forms of silence and violence to watch for Watching for your own Style Under Stress
10:15 a.m.	Crucial Conversations Principle: Make It Safe Problem and solution When safety is gone, nothing is discussable Mutual Purpose and Mutual Respect: the necessary conditions for safety
10:45 p.m.	Next steps: How to Improve Your Crucial Conversations
11:30 a.m.	Evaluations
11:45 a.m.	Adjournment
Noon	Hosted Luncheon – Rooftop Ballroom (for both Pre-Conference I & II participants)

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Pre-Conference II:
Crucial Confrontations

Afternoon Session— 3.5 CH

Faculty: Emily Moss, MD, MBA, Senior Consultant and Certified Master Trainer, VitalSmarts™.

Why do so many problems turn into chronic problems? What is the difference between individuals or organizations that seem to make steady progress and those who get stuck? In this compelling presentation, Emily Moss describes how research with over 25,000 individuals has revealed the surprising answer to these important questions. The answer? How people habitually handle crucial confrontations is the best predictor of whether individuals and organizations prosper, plateau or decline in effectiveness. For example, the research shows that how people typically respond when others break promises, behave badly or violate expectations, saps organizational performance by 20-50 percent and accounts for up to 90 percent of divorces.

It turns out the problem is not the problem–it’s our ineffective way of confronting and resolving problems that keeps us stuck.

Drawing on over 10,000 hours of real-life observations, Emily will teach participants how to confront the right problem, turn conflict into productive dialogue by creating safety, influence those who resist change–even when they’re more powerful than you, and strengthen relationships while solving problems with coworkers, the boss, significant others, and yes, even teenagers.

This session is not about communication–it is about results. Learn to make dramatic improvements in performance and relationships by improving how you handle your crucial confrontations.

Crucial Confrontations are high-stakes conversations that address accountability, violations and bad behaviors. When handled well, these conversations positively influence staff, administration, policies and protocols. Improving the quality of your Crucial Confrontations will immediately boost your influence and effectiveness.

Objectives

Participants will be able to:

1. Identify what a crucial confrontation is and why it is so vitally important.
2. Describe how to know what crucial confrontation to hold and determine if it should be held.
3. Prepare themselves to step up to a crucial confrontation.
4. Initiate a crucial confrontation.

Agenda

11:30 a.m.	Check-in– Ballroom Pre-Function
Noon	Hosted Luncheon – Rooftop Ballroom (for both Pre-Conference I & II participants)
1:00 p.m.	Welcome & Introductions Shirley J. Farrah, PhD, RN-BC , Assistant Dean, Nursing Outreach and Distance Education; Associate Teaching Professor, Sinclair School of Nursing, University of Missouri, Columbia, Mo. Mary L. Gambino, PhD, RN, Assistant Dean for Community Affairs; Director of Nursing Continuing Education, University of Kansas School of Nursing, Kansas City, Kan. – Salon 3
1:15 p.m.	Choose What and If – Determine What Crucial Confrontation to Hold and If You Should Hold It Emily Moss, MD, MBA Deal with the right problem. Avoid revisiting old problems while missing the real and bigger issues. Understand why people don’t bring up problems when they should.
2 p.m.	Master My Stories – Get Your Head Right Before Opening Your Mouth Evaluate the cost of becoming emotional and charging into a confrontation unprepared. Overcome your own unhealthy feelings and generate new ones. Decipher the meaning and the implication of "the fundamental attribution error."
2:45 p.m.	Refreshment Break
3 p.m.	Describe the Gap – Prepare for the "Hazardous Half-Minute" Effectively start a crucial confrontation. Recognize common errors people make when first bringing up a problem. Talk about almost anything with almost anybody. Establish safety by applying Mutual Purpose and Mutual Respect. Define the Gap – what was expected versus what was observed. Diagnose and create safety by ending with a question.
4:30 p.m.	Evaluations
4:45 p.m.	Adjournment

Pre-Conference III
ANCC Workshop

All Day—6.6 CH

INSERT HEAD SHOT FROM PNEG WEBSITE HERE; ALSO, ANCC LOGO NEEDS TO GO HERE

Pamela S. Dickerson, PhD, RN-BC, Co-owner and President, PRN Continuing Education, Inc., Westerville, Ohio

This workshop provides the participant the opportunity to understand the value and process of accreditation, gain a foundational understanding of the accreditation process with practical information regarding the requirements and criteria for accreditation, and learn from a clear overview of the appraisal process. The participant will experience hands-on preparation of accreditation self-study documents and hear real-life examples that will provide lessons on how companies large and small achieved ANCC accreditation. Whether your organization is just beginning to explore CNE accreditation or wants to substantially improve its application process, this workshop will deliver the techniques and strategies needed to apply for ANCC accreditation effectively.

Objectives

Participants will be able to:

1. Describe criteria for accreditation.
2. Discuss the process of accreditation.
3. Examine ways to document adherence to criteria and key elements.

Agenda

7:45 a.m.	Check-in & Continental Breakfast– Rooftop Pre-Function
8:15 a.m.	Welcome & Introductions Shirley J. Farrah, PhD, RN-BC, Assistant Dean, Nursing Outreach and Distance Education; Associate Teaching Professor, Sinclair School of Nursing, University of Missouri, Columbia, Mo. Mary L. Gambino, PhD, RN, Assistant Dean for Community Affairs; Director of Nursing Continuing Education, University of Kansas School of Nursing, Kansas City, Kan. – Rooftop Bar
8:30 a.m.	Criteria Pamela S. Dickerson, PhD, RN-BC, Co-owner and President, PRN Continuing Education, Inc., Westerville, Ohio
	Overview: Approvers/Providers Goals / Organization Educational Design Evaluation Processes Operations
10:15 a.m.	Beverage Break
10:30 a.m.	Session Continues
Noon	Hosted Luncheon – Plaza Room
1:00 p.m.	Process Self-Study Application Site Visit ARC review COA decision
2:00 p.m.	Beverage Break
2:15 p.m.	Documentation Specificity of Data Application to Unique Provider Unit Clarity of Explanation Sample in Context with Self-Study
3:15 p.m.	Stretch Break
3:25 p.m.	Session Continues
4:30 p.m.	Evaluations
4:45 p.m.	Adjourn

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We are no longer accepting online preregistration for this program.
On-site registrations will be accepted, first-come, first-served, on a space-available basis.

If you have questions, please contact one of our registrations specialists at 877-404-5823 (785-864-5823). Onsite registrations will be accepted. If you plan to register on-site, you may wish to download and complete a registration form.

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